MAI ANIMAL HEALTH NEW ZEALAND – PRIVACY POLICY
OVERVIEW
This Privacy Policy (“Policy”) applies to MAI Animal Health New Zealand (“we” or “Us”). We know privacy is important to you and are committed to behaving ethically and legally when we process personal information.
The Policy contains the terms that guide our treatment of personal information. This Policy applies to personal information in any format or medium, relating to employees, customers, vendors, and others who do business with MAI Animal Health New Zealand. We collect and use personal information to perform our business functions and provide quality products and services.
Our website contains links to other websites. These websites are not covered by this Policy, and we are not responsible for the privacy practices or the content of these other websites. Certain affiliates and related companies are located in other jurisdictions in the world and subject to the privacy laws of the particular country or countries in which they operate. As a result, our affiliates each have their own privacy policy governing the handling of any personal information they collect.
When handling personal information, we will comply with the New Zealand Privacy Act 2020 (as amended from time to time). Where applicable, we will also comply with data protection laws of other jurisdictions, such as the European General Data Protection Regulation (GDPR).
What Data Do We Collect?
We or a relevant designated service provider, collects personal information through our website, such as during registration, when you request certain services or products or submit information for a promotion or survey, which may include:
Personal Identifiers - Your name, phone number, email address, work address, or other contact information
Personal Information Records
Commercial Information
Internet Usage Information
Geolocation Data and Demographic Information
Professional, education, and employment related information
Signature, online identifier, Internet Protocol address, or other similar identifiers
Account login credentials (i.e., usernames & passwords), user content, usage information, browsing history, search history, and preferences
Internet or other electronic network activity information
How Do We Collect Data - Sources of Personal Information?
MAI Animal Health New Zealand receives and uses various types of personal information to conduct our daily business operations and activities. You directly provide most of the data and information we collect. We collect and process data directly from you when you do any of the following:
Register online or place an order for products or services.
Voluntarily complete a customer or vendor survey or provide feedback by email or phone.
Use or view our website via your browser’s cookies, use e-commerce services or social media pages.
Apply for a position, or to do business, with our Company.
Establish a contractual employment or commercial relationship with us.
Provide us with any type of service as a vendor.
When you allow us to provide any type of service, product, or support.
We may also collect categories of personal information from the following:
Third-party vendors
Our distributors
Our business partners (non-vendors)
Contractors (e.g., consultants, agents, and representatives)
WHAT ARE COOKIES, HOW DO WE USE COOKIES, AND HOW DO YOU MANAGE COOKIES?
MAI Animal Health New Zealand, one of its affiliates or designated services providers may use “cookies”, web server logs, web beacons, or other electronic tools to collection information about you, such as your IP address, browser type, language, operating system, computer platform, and the state or country from which you access the Site.
What are Cookies? A cookie is a small text file that the site you visit requests to save on your device. Cookies are used on many websites to allow a visitor access to various features. The information in the cookies is possible to use to follow a user’s browsing. There are two types of cookies. One type saves a file for a long time on your device, such as what is new to a website since you last visited it. The other is called session cookies and is temporarily stored in your device’s memory only while browsing the website and disappears when you close your browser.
Types of Tracking Technologies We Use.
Session Cookies. Our website uses session cookies, which are stored only when your browser is open. When you close your browser, the session cookie is lost.
Other Cookies. Our website also saves other information in cookies. We save values that we use to retrieve your settings (such as automatic login, sorting in lists, etc.) in a database.
PT_OnlineBusiness_Authentication
This cookie is used to identify you as a logged in user and contains a unique and auto generated user id. It will disappear when you log out, otherwise it is stored locally on your device for 3 days.AllowCookies
This cookie is saved when you accept the cookie information, and it is saved for a year to prevent the cookie notification to show again within that year.
What happens when I accept cookies in the browser? For security reasons you should use the Log Out button when you leave the site (this of course only applies if you have logged in). The cookies we use do not save any personal information and/or information related to the pages you visit.
If you do not accept cookies in the browser settings
You cannot log in
You cannot order
You cannot add products to the cart
You cannot fully use our website
You can read information with limitations
You can view products with limitations
Tracking Technologies Choices and Consent. We obtain your consent to our collection of your personal information through using cookies and tracking technology by providing you with transparent information in this Policy and providing you with the opportunity to make a choice to disable Cookies as set forth above. Please note that we are not required to obtain your consent to our use of Tracking Technologies identified above that are strictly necessary.
Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. Do Not Track is a technology that enables users to opt out of tracking by websites they do not visit.
Disabling Tracking Features. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked by selecting certain settings. Please be aware that if you disable or remove these technologies, some parts of our website may not work and that when you revisit this website your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
To assist us with the uses described in this Privacy Policy, information collected about you and your use of our website or other websites may be aggregated, analyzed, or combined with personal or other information about you from other online or offline sources. If you prefer that we not combine non-personal information that has been collected, through cookies, about your use of our website or other websites with personal or other information about you, then please delete and disable cookies for each browser, on each computer you use to surf the Web.
HOW WILL WE USE YOUR DATA?
Generally, we collect, use, and disclose your personal information to provide you with products and services and as otherwise related to the operation of our business. We may use your personal information for some or all the following business purposes:
Provide Product Information and Product Sales
Perform Services
Provide more relevant products and services
Process orders and transactions
Provide support for our products and services
Research and Development
Fulfilling regulatory requirements and Quality Assurance
Security
Debugging
To Communicate with you
Provide you with offers and promotions of our company that may be of interest to you
Enhance your experience with our website, including to save your preferences and login information and provide customized content
Analyze web site usage and use of the website
Identify and analyze product or service usage metrics and/or trends and develop data analysis
Allowing our affiliates to promote their products and services to customers
Meeting legal and regulatory requirements. Various New Zealand and international laws may expressly require us to collect and/or disclose person information, or we may need to do so to be able to comply with our obligations under those laws.
Enforcing our rights, including taking legal proceedings.
SHARING AND DISCLOSURES TO THIRD PARTIES
We may engage third-party contractors, service providers, and other vendors to help us accomplish our business objectives. There are other circumstances where we are required by law to disclose personal information to third parties such as public authorities.
Disclosures for business purposes:
In the preceding twelve (12) months, MAI Animal Health New Zealand, its subsidiaries, or affiliates may have disclosed the following categories of personal information for a business purpose:
Personal Identifiers
Personal Information Records
Commercial Information
Internet Usage Information
Geolocation Data
Professional or Employment Information
Inferences from Personal Information Collected
Notwithstanding anything to the contrary in our other privacy notices, we restrict use of your personal information shared with our vendors for business purposes.
We may disclose your personal information for a business purpose to the following categories of third parties:
Our subsidiaries and affiliates
Third parties to whom you authorize us to disclose your personal information in connection with products or services we provide to you
B2B Customers
Business Partners
Customer Service Representatives
External Auditors
Finance / Accounting Teams
Internal Auditors
Internal Employees on a need-to-know basis
Legal, Compliance, and Regulatory-Quality Teams
Operations / Maintenance Teams
Public Authorities / Government Bodies
Sales/Marketing Teams, Representatives, or Agents
Service Providers and Vendors, such as for advertising or marketing purposes, internet service providers, data analytic providers, operating systems and platforms, and social networks
We engage with third-party contractors, service providers, and other vendors for certain services. If the engagement involves the transmission of personal information, we direct the service provider to treat that data consistent with legal requirements.
In certain circumstances, we may be required to disclose personal information when required by law, when required to protect our legal rights, or in an emergency where the health or security of an individual is endangered.
We may also disclose personal information in the context of any sale or transaction involving all or a portion of the business.
HOW DO WE STORE YOUR DATA?
We take commercially reasonable precautions to keep personal information secure against unauthorized access and use and we periodically review our security measures. We are committed to processing your data in a secure manner and have put in place specific technical and organizational measures to prevent the personal information we hold from being accidentally or deliberately compromised.
We protect the personal information we collect by maintaining physical, electronic and procedural safeguards that meet or exceed applicable law. We also require third parties that process personal information on our behalf to follow appropriate standards of security and confidentiality. Our employees receiving training on how to properly handle person information and we restrict access to what is necessary for an employee’s job functions.
We may store personal information within services provided by offshore cloud services providers. Some of the recipients of your personal information referenced above may be based in countries or regions outside of New Zealand. Accordingly, any personal information that is collected in connection with our services or your use of the website may be transferred to countries or regions with privacy laws that are different from New Zealand’s privacy laws. We will ensure transfer of personal information will only be undertaken in compliance with the New Zealand Privacy Act.
How can You access your personal information, or seek to have it corrected?
Depending on the jurisdiction, you may have the following rights with respect to your personal information:
To access and request certain information about the processing of your personal information
To obtain a portable copy of your personal information
To correct personal information
To delete personal information
To restrict processing of certain personal information
To object to the processing of personal information
To withdraw consent, where this was the lawful reason for processing
To lodge a complaint with the relevant supervisory authority
Please bear in mind that if you exercise such rights this may affect our ability to provide our products and services.
For inquiries about your personal information, please contact us by emailing us at Privacy@maianimalhealth.com. While MAI Animal Health New Zealand will make reasonable efforts to accommodate your request, we also reserve the right to impose certain restrictions and requirements on such requests, if allowed or required by applicable laws. If we cannot act with respect to a request relating to your personal information, in certain jurisdictions, you may have the right to appeal that decision by e-mailing us at Privacy@maianimalhealth.com.
Please note that it may take some time to process your request, consistent with applicable law.
If you choose to exercise these rights, we ask you to provide sufficient information, including the products and services you have used in the past, your state and country of residence, and contact information, for us to verify your identity and process your request. Depending on the types of requests, additional information may be requested.
OBTAINING COPIES OF PERSONAL INFORMATION:
Under the Privacy Act, individuals have the right to access information that an organization holds about them. You may have the right to obtain a copy, no more than twice in a twelve-month period, of your personal information that we have collected and are maintaining. To make a request, e-mail us at Privacy@maianimalhealth.com . We will need to validate the identity of anyone making an access request, to ensure that we do not provide personal information to anyone who does not have the right to that information. Where a person establishes that the personal information, we hold about them is not accurate, complete or up to date, or is misleading, we will correct our records as necessary.
DELETE:
Except to the extent we have a basis for retention under applicable law, you may request pursuant to applicable law that we delete your personal information that we have collected and are maintaining. Our retention rights include, without limitation, complete transactions, and service you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, including maintaining business records, to comply with law, to exercise or defend legal claims, and to cooperate with law enforcement. To make a request, e-mail us at Privacy@maianimalhealth.com .
CHANGES TO THIS PRIVACY POLICY:
We may modify or amend this Privacy Policy from time to time.
To let you know when we make changes to this Policy, we will amend the revision date at the bottom of this page. The new modified or amended Privacy Policy will apply from that revision date. Therefore, we encourage you to periodically review this Policy to be informed about how we are protecting your information.
Where can I find out more about my privacy rights?
For further information about privacy and the protection of privacy, visit the Office of the Privacy Commissioner’s website at www.privacy.org.nz.
Contact Information
Questions or comments regarding this Policy should be submitted to Privacy@maianimalhealth.com .
This Policy may be amended from time to time, consistent with the requirements of applicable law, and will be effective immediately.
Updated December 5, 2023
Treating Animals. Differently
Auckland, New Zealand
kevin.hinton@maianimalhealth.com
Phone 027 870 4353
